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Privacy Policy

Last updated: 2nd April 2026

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This Privacy Policy explains how Lada Clinic (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website, contact us, or make a booking through our website.

We are committed to handling personal data responsibly and in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. 

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1. Who we are

Lada Clinic
14 Dunblane Street, Glasgow, UK. G4 0HJ

contact@ladaclinic.co.uk

For the purposes of data protection law, Lada Clinic is the data controller of the personal data described in this Privacy Policy.

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2. The personal data we collect

We may collect and process the following categories of personal data:

  • your name

  • your address

  • your email address

  • your telephone number

  • details you submit through contact forms, enquiry forms, or booking forms

  • appointment and booking information

  • communications you send to us

  • technical website usage data, such as IP address, browser type, device information, and cookie-related information where applicable

 

3. How we collect your data

We collect personal data directly from you when you:

  • fill in a form on our website

  • make a booking through our website

  • contact us by email, phone or website form

  • subscribe to marketing communications, where offered

  • interact with our website through cookies or similar technologies, where applicable

We may also receive technical and usage information automatically through our website platform and approved service providers. 

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4. How we use your personal data

We use your personal data for the following purposes:

  • to manage enquiries sent through our website

  • to process and manage bookings and appointments

  • to contact you about your enquiry or booking

  • to provide customer service and administrative support

  • to maintain our records

  • to improve our website, services and user experience

  • to comply with legal, regulatory and professional obligations

  • to send marketing communications where you have agreed to receive them or where otherwise permitted by law

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5. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the circumstances, we may rely on one or more of the following:

Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you. For example, when we use your booking details to arrange and manage an appointment.

Legitimate interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. For example, responding to enquiries, operating our website, improving services, and keeping internal records.

Legal obligation
Where processing is necessary for compliance with a legal or regulatory obligation.

Consent
Where you have given us consent, for example in relation to certain marketing communications or optional cookies.

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6. Health and other special category data

As a clinic, we may in some circumstances collect or process information about your health, treatment suitability, medical history, allergies, pregnancy status, or similar information connected with treatment or consultation. This type of information is treated as special category data under UK GDPR and requires additional protection.

Where we process health information, we will only do so where permitted by law and where we have both:

  • a valid lawful basis under Article 6 UK GDPR; and

  • an additional condition for processing under Article 9 UK GDPR.

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7. Who we share your personal data with

We may share your personal data with trusted third parties where necessary for the purposes set out above, including:

  • website and booking platform providers

  • IT and website support providers

  • payment providers, where applicable

  • professional advisers

  • regulators, insurers, legal or compliance bodies where required

  • service providers who help us operate the website or business

We require third parties acting on our behalf to respect the security of personal data and to process it only in accordance with applicable law.

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8. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we will take appropriate steps to ensure your personal data remains protected in accordance with applicable data protection law.

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9. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, insurance, clinical, and record-keeping requirements.

Retention periods may vary depending on the type of data and the reason we hold it. Where we do not set a fixed retention period, we will determine retention based on factors such as:

  • the nature of the information

  • the purpose for which it was collected

  • legal and regulatory requirements

  • any need to resolve disputes or enforce legal rights

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10. Marketing

If we offer marketing communications, we will only send them where we are legally allowed to do so. Where consent is required, we will ask for it. You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option in the message where available.

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11. Cookies and website tracking

Our website may use cookies and similar technologies to ensure the website functions properly, to understand how visitors use the site, and, where applicable, to support analytics or marketing tools.

Where non-essential cookies are used, we will ask for your consent through our cookie banner or preference tool. For more information, please see our Cookie Policy.

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12. Your rights

Under data protection law, you may have the right to:

  • request access to your personal data

  • request correction of inaccurate or incomplete personal data

  • request erasure of your personal data in certain circumstances

  • request restriction of processing in certain circumstances

  • object to processing in certain circumstances

  • request transfer of certain personal data to you or another provider

  • withdraw consent at any time where we rely on consent

To exercise any of your rights, please contact us using the details set out below.

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13. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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14. How to contact us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact:

Lada Clinic
14 Dunblane Street, Glasgow, UK. G4 0HJ

contact@ladaclinic.co.uk

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15. Complaints

If you are unhappy with how we use your personal data, we would appreciate the opportunity to address your concerns first.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

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16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or the way we use personal data. Any updates will be posted on this page with a revised “Last updated” date.

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